Last weekend I went to Calgary, Alberta with a friend and we went to Smithbilt hats http://www.smithbilthats.com/ where I was amazed with the customer service.
My friend had a hat from a (gasp!) different company that needed the brim trimmed. After a 7 hour drive this was our first stop in Cowtown. We walked in and were heartily greeted and made to feel comfortable immediately. After teasing us about not having one of their brand of hats we were taken right back into the workroom where they make the hats. They very carefully trimmed the brim until it was the perfect look. The gentleman in charge visited with us while this was being done and we learned he was also originally from Saskatchewan. He gave us a tour of the shop and his pride in what they do was evident in every word. This is a man who enjoys his work immensely. When my friend modelled her hat he noticed that it was a little tight and offered to stretch it too. They did a marvelous job and my friend was gloriously happy. She had her wallet out and was all ready to pay and pay a premium since it wasn’t even their brand of hat. He looked at both of us and said…”No charge. Just promise to come and see me when you are ready for a REAL hat. ”
I can tell you he has a customer for life…now…what colour should I get?