Running To Stand Still

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Cowtown Antics

I love to be impressed.

Last weekend I went to Calgary, Alberta with a friend and we went to Smithbilt hats where I was amazed with the customer service.

My friend had a hat from a (gasp!) different company that needed the brim trimmed. After a 7 hour drive this was our first stop in Cowtown. We walked in and were heartily greeted and made to feel comfortable immediately. After teasing us about not having one of their brand of hats we were taken right back into the workroom where they make the hats. They very carefully trimmed the brim until it was the perfect look. The gentleman in charge visited with us while this was being done and we learned he was also originally from Saskatchewan. He gave us a tour of the shop and his pride in what they do was evident in every word. This is a man who enjoys his work immensely. When my friend modelled her hat he noticed that it was a little tight and offered to stretch it too. They did a marvelous job and my friend was gloriously happy. She had her wallet out and was all ready to pay and pay a premium since it wasn’t even their brand of hat. He looked at both of us and said…”No charge. Just promise to come and see me when you are ready for a REAL hat. ”

I can tell you he has a customer for life…now…what colour should I get?

©Jolie Engelbrecht

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Making Their Day-Granny Style

My Granny is this amazing women…she just draws people to her with this great mixture of genuine caring and always remembering what people like.

Today at lunch she asked me to take her on an errand. She pulled out this pink bag and fiddled with it when she told me her story. Apparently she was in a thrift store earlier in the week she met this young girl, 6 or 7 years old and her brother.  The little girl was looking worried and Granny knelt down and asked her what was the matter. The girl opened her little fist and showed her a heart locket. She said…’I love it but I don’t know which chain it is from.’ My Granny smiled and matched it with a chain off the rack that was  beside them and said …’There…isn’t it pretty? ‘   The little girl nodded and smiled shyly. Gran said ‘Well honey maybe your Mommy will buy it for you.’ The little girl looked at her sadly and said her Mommy was dead. Granny’s heart just stood still. She said ‘Wait here’ and took the necklace and paid for it. In the meantime the children’s father had wandered over.

Gran being Gran said ‘Oh Good! I wanted to meet you to tell you I bought this for your daughter.’ She also smiled and handed a dollar to the little boy. He didn’t want to take it but she told him it was only fair as his sister had been given a gift too. Then, in her amazing way, after a five minute conversation she had most of the father’s life story. His wife had passed away 5 years before and now he was really cautious about who would be a female figure in the children’s lives.

She leaned toward me and continued with her story. She said…’You know …that little girl LOVED that locket…but when she put it on it was too tight for her.’ She went on to say she kept thinking and thinking about it…and then she opened the little pink bag she had with her at the table.  She had a gift box inside with a longer chain from her own jewelry box as well as another pretty necklace that she thought the little girl would love. In her chat with the father…she had found out where he worked.  She asked if we could make a little stop. I can tell you …she managed to Make that Family’s day not once…but TWICE.

I constantly look for ways to make people’s day but WOW. I have NOTHING on my Granny.

©Jolie Engelbrecht